At Frontizo, we’re committed to being with you every step of the way. Whether you’re departing or arriving, our dedicated team provides continuous support from check-in to boarding or from landing to your onward connection, ensuring you feel secure and cared for by our Frontizo Agents and Specialists.

Both our Frontizo Agents and Specialists receive comprehensive training across physical and hidden disabilities, and airport customer service. Additionally, our team of Frontizo Specialists are qualified with a minimum Certificate III in Individual Support, ensuring they have the skills, knowledge, and empathy to provide personalised, compassionate care tailored to each traveller’s unique needs.

We believe that travel should be a joy for all abilities. Our inclusive services are designed to cater to all passengers, regardless of their needs.

Whether you have a physical disability, hidden disability, are an elderly traveller, or simply need a little extra support, the Frontizo Agents and Specialists are here to make sure your journey is as smooth and enjoyable as possible.