Navigating airports can be challenging, especially for senior passengers. Frontizo’s Senior Journey Assistance service is designed to provide compassionate support every step of the way. Our dedicated Care Specialists are trained to offer gentle guidance through security checks, baggage handling, and boarding procedures, ensuring a comfortable and dignified travel experience. Whether you need assistance with walking, carrying belongings, or simply navigating the airport environment, our team is committed to ensuring your journey is safe, smooth, and enjoyable.

What makes us Different?

Guided support every step of the travel journey

Qualified support; Cert III in Individual Support + Hidden Disabilities Training

Consistent point of contact for the entire service

Regular breaks to support a sensory-friendly experience

Guided support every step of the travel journey

Qualified support; Cert III in Individual Support + Hidden Disabilities Training

Consistent point of contact for the entire service

Customised support for a seamless and hassle free travel experience

What makes us Different?

Guided support every step of the travel journey

Qualified support; Cert III in Individual Support + Hidden Disabilities Training

Consistent point of contact for the entire service

Customised support for a seamless and hassle free travel experience

How will my journey look like?

Departure Flights

Arrival Flights

What will my journey look like?

Departure flights

Meet

Arrive at the airport kerbside where the Frontizo Care Specialist will meet you

Check In

Check in your bags and collect boarding pass

Security Clearance

Walk through security screening

Customs

Walk through customs and complete relevant checks

Travel

Pass through duty free shopping area (another walk way can be taken to avoid this section for a better sensory experience if required)

Enter Gate

Walk to gate

Takeoff

Board your flight

Journey Complete

* Please contact for more info

Arriving Flights

Meet

Disembark the aircraft, where a Frontizo Care Specialist will met you

Customs

Walk through customs and complete relevant checks

Baggage

Collect baggage

Quarantine (if needed)

Walk through Quarantine (if you have anything to declare)

Depart

Drop off to your onward connection

Journey Complete

* Please contact for more info